We are proud to offer our customers flat rate shipping for all U.S. orders (excluding Alaska, Hawaii and Puerto Rico). Most orders are shipped via UPS / USPS. Orders are shipped and delivered to a valid mailing address on business days only (Monday – Friday, excluding major holidays). You can calculate your shipping rate prior to checkout.
Transit Time does not begin until your package leaves the shipping carrier's facility and does not include weekends or holidays.
Smokeski reserves 48 hours for processing from the time an order is placed before it is transferred to our carrier and leaves our warehouse for shipment.
Below is an example of processing for an order. Please note that this is just an example and not a guaranteed timeline:
Day 1: Order is placed.
Orders placed before 11:00am PST on business days have a chance to be picked up by the carrier the same day. Please always take in to consideration that in high traffic days package may not be processed until next day. If the order is placed after 11:00am PST, or on a weekend or holiday, the package will be picked up by the carrier on the following business day.
Next Business Day: Package has its first transit scan and has started en route for it’s destination (“pick up scan” is not part of transit time).
Please note packages will only move during business days (weekends and holidays are excluded towards transit time).
* We provide the above example to help you plan accordingly when ordering.
Most orders are processed and shipped within 24 hours of purchase, depending on product availability. Any orders placed on weekends or holidays will be processed and shipped the next available business day.
Once your order has been processed, transit time is anywhere between 1 and 4 business days, depending on your shipping address. Shipments may be delayed due to internal server errors, weather, and other unexpected conditions.
2nd Day and Next Day purchases placed by 11:00 am PST will be processed and shipped on the same day, depending on product availability. All expedited shipping orders placed after 11:00 am PST will be processed and shipped the next available business day. Note that these times are not guaranteed and may be delayed due to internal server errors, weather, and other unexpected conditions.
Please note that orders are shipped and delivered on business days only (Monday – Friday, excluding major holidays).
Refund of Returned Package
In the case that a package is refused and shipped back to Smokeski, if the items are received in the same condition as sent to the receiver, we will refund the customer for the the products only. Please note that any return shipping fees, customs duties, or other associated fees that are billed to Smokeski by the carrier will be deducted from the refund amount.
HOW WILL I KNOW WHEN MY ORDER SHIPS?
Tracking information will be sent via e-mail upon shipment of goods. Charges are subject to change without notice.
If you would like to return an item, you must contact Smokeski within thirty (30) days of your order being delivered. To be eligible for a return, items must be unused and in the same condition that you received it. Your return authorization number must be clearly marked on the outside of the return packaging. Once your returned items have been received and inspected, you will be refunded for the items authorized for return. If you are returning a used product, then we will still allow you to initiate a return, upon our inspection via email, if eligible, we will accept it with a (20%) restocking fee. Shipping and handling costs will not be reimbursed. Please allow 2 weeks for returns to be processed and for any refunds to be issued.
To initiate a return, please contact us at firstname.lastname@example.org.
Read Product Instructions.
Prior to using our products, please ensure that you have read and understand all the directions on the product label and on our website, so that you will be able to apply the product correctly.
Product Damage in Shipment or Defective.
If the item you receive is damaged in shipment or defective, you must contact us within 3 days of receipt to initiate a return.
Cancelling an Order
If you would like to cancel or change an order that you've just placed, please email us at email@example.com as soon as possible. We will try to accommodate your request; however, orders for items that have already been shipped cannot be cancelled.